Welcome to Deals Vidaxl Store at xmashomedecor.com. These Terms and Conditions govern your use of our website and purchases of our Christmas and holiday products. By accessing our site and making a purchase, you agree to be bound by these terms.

1. Website Usage

Our website offers a range of Christmas products including lighting, tree skirts, tree stands, trees, decorations, ornaments, and home & garden items. You agree to use our website for lawful purposes only and not to:

  • Engage in any fraudulent activities
  • Attempt to interfere with or disrupt the website
  • Use our content for commercial purposes without permission

2. Account Registration

While not required for purchases, you may choose to create an account for faster checkout. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Products and Services

We specialize in Christmas and seasonal holiday decorations including:

  • Christmas trees (artificial)
  • Tree skirts and stands
  • Holiday ornaments and decorations
  • Lighting products (ropes, strings, and specialized Christmas lighting)
  • Home & garden seasonal items

We strive to accurately display our products, but please note that actual colors may vary slightly due to monitor settings.

4. Ordering and Payment

By placing an order, you are offering to purchase a product subject to these Terms.

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in US Dollars (USD) unless otherwise stated. You are responsible for any taxes, duties, or customs fees that may apply to your order based on your location.

5. Shipping and Delivery

We ship worldwide except to some remote areas and parts of Asia. Orders are processed within 1-2 business days after payment confirmation.

We offer two shipping options:

  • Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after dispatch
  • Free Shipping (on orders over $50) via EMS: 15-25 business days after dispatch

Delivery times may vary during peak holiday seasons or due to unforeseen circumstances like weather events or customs processing.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. Our hassle-free returns policy allows returns and exchanges within 15 days of receiving your items.

Important Return Conditions:

  • Items must be in original condition: unused, unassembled, and in original packaging with all tags attached
  • Non-returnable items include:
    • Personalized or custom-made holiday ornaments
    • Opened Christmas lighting sets and light ropes/strings
    • Used Christmas tree stands
    • Any seasonal decoration that has been assembled or installed

To initiate a return or exchange:

  1. Contact our customer service at [email protected] within 15 days of receipt
  2. Provide your order number and reason for return/exchange
  3. We’ll email you a Return Authorization Number and instructions
  4. Package the item securely with all original packaging and include the Return Authorization Number
  5. Ship to our returns address (provided in authorization email)

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service.

7. Refunds and Exchanges Processing

Once we receive and inspect your returned item:

  • Refunds are processed within 5-7 business days to your original payment method
  • Exchanges are shipped once the original return is received and inspected
  • For exchanges of different value, we will invoice for the difference or refund accordingly

Please allow additional time (3-10 business days) for your bank or credit card company to process the refund.

8. Defective or Damaged Items

If your item arrives damaged or defective, contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Deals Vidaxl Store or our suppliers and is protected by international copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

10. Limitation of Liability

Deals Vidaxl Store shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or website. Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

11. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Australia.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date.

13. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: 56 Gaffney Street, SOUTH MELBOURNE, AU 3205

We typically respond within 24-48 hours during business days.