Shipping & Returns

Shipping Information

At Deals Vidaxl Store, we’re dedicated to bringing the magic of Christmas directly to your doorstep, no matter where you are in the world (excluding some remote areas and parts of Asia).

Order Processing Time

We process all orders within 1-2 business days after payment confirmation.

Shipping Options

Shipping Method	Delivery Time	Cost	Carrier
Standard Shipping	10-15 business days after dispatch	$12.95	DHL or FedEx
Free Shipping	15-25 business days after dispatch	Free on orders over $50	EMS

Please note that delivery times may vary during peak holiday seasons or due to unforeseen circumstances like weather events or customs processing.

Our Hassle-Free Returns Policy

We want you to be completely delighted with your Christmas decorations, tree stands, ornaments, and lighting products. If for any reason you’re not satisfied with your purchase, our hassle-free returns and exchanges policy is here to help.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your items.

Non-Returnable Items

To ensure the health and safety of all our customers, we cannot accept returns or exchanges on the following products:

• Personalized or custom-made holiday ornaments
• Opened Christmas lighting sets and light ropes/strings
• Used Christmas tree stands
• Any seasonal decoration that has been assembled or installed

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order number and reason for return/exchange
3. We’ll email you a Return Authorization Number and instructions
4. Package the item securely with all original packaging and include the Return Authorization Number
5. Ship the package to our returns address (provided in your authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• You will receive an email confirmation once your refund has been processed
• Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)

Exchange Processing

For exchanges:

• We will ship your replacement item once the original return is received and inspected
• If the exchange item is of higher value, we will invoice you for the difference
• If the exchange item is of lower value, we will refund the difference to your original payment method

Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of defective items.