Welcome to Deals Vidaxl Store’s FAQ page! We’ve compiled answers to the most common questions about our Christmas decorations, shipping, returns, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our friendly support team at [email protected].

Products & Ordering

What types of Christmas decorations do you offer?
We specialise in a wide range of Christmas decorations including Christmas lighting, tree skirts, tree stands, artificial Christmas trees, holiday ornaments, light ropes and strings, and various seasonal home and garden decorations. Our collection is designed to help you create the perfect festive atmosphere.
Are your Christmas lights energy-efficient?
Yes! Our VidaXL LED Christmas lights are designed to be energy-efficient while providing beautiful, twinkling illumination for your holiday displays. They’re perfect for creating a magical atmosphere without significantly increasing your energy bills.
Do you offer matching decoration sets?
Absolutely! We offer coordinated decoration sets to help you create a cohesive holiday look throughout your home. From matching ornament collections to complementary lighting solutions, we have everything you need for a beautifully coordinated Christmas.

Shipping & Delivery

Where do you ship from?
We ship from our warehouse located at 56 Gaffney Street, South Melbourne, Australia 3205. All orders are carefully packed and dispatched from this location.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx (processed in 1-2 business days, delivered within 10-15 days after dispatch)
– Free Shipping: For orders over $50 via EMS (processed in 1-2 business days, delivered within 15-25 days after dispatch)
Do you ship to my country?
We ship worldwide except to Asia and some remote areas due to logistical constraints. If you’re unsure whether we deliver to your location, please contact our support team before placing your order.
How can I track my order?
Once your order has been dispatched, we’ll send you tracking details via email. You can use this information to follow your package’s journey to your doorstep.
Will my items arrive in time for Christmas?
We process all orders within 1-2 business days and work with reliable carriers to ensure timely delivery. During peak season, we recommend ordering early to account for potential delivery delays. Check our current estimated delivery times on our homepage.

Returns & Exchanges

What is your return policy?
We want you to be completely delighted with your festive décor. If anything isn’t quite right, you can return it within 15 days of receipt for a full refund or exchange. Please contact our support team at [email protected] to initiate the process.
What condition should items be in for returns?
Items must be returned in their original condition with all packaging intact. For health and safety reasons, some personal items may not be returnable if opened. Please contact us for specific guidance regarding your purchase.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect your payment information and ensure secure transactions.
Do I need to create an account to place an order?
While creating an account allows us to save your information for faster future checkout, you can also check out as a guest if you prefer.

Contact & Support

How can I contact customer service?
Our friendly support team is available via email at [email protected]. We typically respond to all inquiries within 24-48 business hours.
What are your customer service hours?
Our support team operates during regular business hours, Monday through Friday. While we may not respond immediately outside these hours, we’ll get back to you as soon as possible.

Still have questions? Don’t hesitate to reach out to us at [email protected]. We’re here to help make your Christmas decorating experience joyful and hassle-free!

Deals Vidaxl Store – Bringing Joy, One Delivery at a Time.